If the change is large, Prism may incorrectly determine that it is running on a different computer and ask you to activate again.Ī: Often the need to migrate to a new computer happens when the first computer stops working. change the video card or hard drive)?Ī: If the change is small, Prism will work fine. Q: What if I change the hardware on my computer (i.e. As Prism communicates over standard HTTPS (port 443) protocol, extra network configuration is not typically required. Q: Does Prism "talk" to the GraphPad server?Ī: Starting with Prism 6.06/6.0g, Prism periodically communicates over the network in order to perform license validation. (If you replace or reformat your hard drive, you may need to activate again.) If the answer is not found, submit your request at and we will be happy to help.Ī: The activation is a one-time process. How can I troubleshoot?Ī: Start by reading a list all the problems we know of. Finally, copy your Activation Code, paste it into the text field, check the box to agree with the license agreement and click Start Using Prism. Return to the Prism activation window from the screen in Step 3 above, and click Next Step. Step 7: Enter your Activation Code in Prism This activation code allows a particular Prism Serial Number (license) to run on a particular computer. You may also want to check your junk/spam folder as the activation email may inadvertently be flagged as spam. Please be patient as email can take some time to arrive. If you do not see it on the screen, please check your email with the subject line "GraphPad Prism activation code". You will now see an Activation Code that is required to complete your activation in Prism. Note: When you have correctly submitted the information on this form, you will see a message that says: "Thank you for subscribing!". Step 5: Complete the registration formĮnter your email address, confirm the rest of the information and click the Submit button at the bottom. If Prism successfully points your browser to that page, the values are filled in automatically. If the browser doesn't open automatically, simply point your browser to If you have to launch the form manually (which is rare), you'll need to enter your Serial Number and the Machine ID. The labeling of the button depends on the version you are installing and the operating system.Īt the same time Prism displays the dialog box in Step 3, it opens a registration form in your web browser. That is the button you click after registering Prism in the next step. You will also see a button labeled "Continue", "Next Step", or "Enter Activation Code". This value does not match any value used by the operating system or other software. This Machine ID is generated by Prism to uniquely identify a particular computer. Prism will display a dialog with the Machine ID for your computer. Step 3: Start the registration process for your machine Step 2: Enter your Serial Number and click Next Step If you're on an earlier Prism version, start from Step 2. Select the "Serial Number (Machine Licenses)" option. Starting with Prism 10, you will be prompted to select your license type. Step 1: Select Serial Number (Machine Licenses) from the options The instructions below are for Windows, the screens are quite similar for Mac. You can also use Prism Viewer to open Prism files in read-only mode.Īctivating with a Serial Number Activation Steps I have a Serial Number: Obtained after purchase or from your group administrator in a format such as GPS-9872345-LAT1-# or GP9-6541968-NYT2-#.Get started by following the instructions below. The activation process is very straightforward and usually takes less than a minute. When you launch Prism for the first time the registration/activation process begins.
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